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STAFF RESOURCES AT THE HIGHER PATH


This is where you can find various info, forms to fill out, monthly spotlights, book reports, staff events, and an anonymous feedback form that goes ONLY to our HR department.
Suggestions for other info to put on here? Slack Adrienne!

Secret Shopping Form
Event Request Form
Product Reviews
Ice Cream Cake Strain 3
Event & Service Invoice
Negative Incident Reports
sherman oaks dispensary 2
Curbside To-Do LIst
Meeting Notes
brainteasers 3

TO-DO LISTS

SHOP PROTOCOLS

YOUR PERSONAL SAFETY

POSTING THIS AGAIN: please do not take on difficult situations on your own, it is not your job to have to deal with customers once they get angry or unruly.
ALWAYS CALL FOR A MANAGER no matter how difficult it is, let them handle it because that's what they're trained for. Our new code word for difficult customer situations on the floor or at curbside is "The temperature is hot!" on the radio. Use this if you need assistance with a customer no matter how difficult they're being and a Manager AND Security will come to your rescue immediately.

I want both the Manager AND Security to go together for safety reasons. The Manager will try to speak to the customer and Security will be there for safety in case the person gets out of hand or needs to be escorted out of the building or told to leave. If you are witnessing this happen to someone next to you, please back them up and radio this phrase FOR THEM because sometimes it's hard in the middle of a difficult situation to pick up a radio and do it in front of the customer. Always have your teammates' backs.

PLEASE DON'T FORGET THIS PHRASE AND USE IT AS NEEDED. THIS IS ONLY FOR CUSTOMERS WHO ARE UNRULY OR OUT OF HAND AND NOT FOR SITUATIONS LIKE A RETURN OR AN EXCHANGE. 

Anonymous Feedback Form

  • MM slash DD slash YYYY
  • Whether you want to report an incident, vent, or offer feedback, here is where the human resources manager will read your message.
  • Max. file size: 50 MB.
    If you have a photo or video of something that needs attention and still want to be anonymous, upload it here.

COVID INFO

Teresa's SOP for getting vaccinated.
Link for getting vaccinated.

Places to get tested for COVID

CVS TESTING
https://cvshealth.com/covid-19/testing-locations PRO TIP Book your appointment at 12:30am for the 3rd day out and you can book a rapid at the CVS on Ventura Blvd. Results via phone in 15 minutes! In order to qualify for the test you must check off that you have symptoms, work in a place where exposure is high & that you have been exposed.

https://www.fulgentgenetics.com/covid19

https://corona-virus.la/mobile-pop-covid-19-testing-locations

https://www.mendurgentcare.com/locations/
Here are all the latest links from the Los Angeles Public Health Department's COVID website. They are the most updated versions. I have put these here so everyone has access to whatever they could possibly want or need regarding COVID and procedures for inside the workplace AND outside. I gave you all those packets during your individual team Staff Meetings, but this is updated versions of it all. In the interest of saving paper, I have not printed them and chose to upload it all here.
ISOLATION ORDER: http://publichealth.lacounty.gov/media/Coronavirus/docs/HOO/HOO_Coronavirus_Blanket_Isolation.pdf

QUARANTINE ORDER: http://publichealth.lacounty.gov/media/Coronavirus/docs/HOO/HOO_Coronavirus_Blanket_Quarantine.pdf

ROADMAP TO RECOVERY INFOGRAPHIC: http://publichealth.lacounty.gov/media/Coronavirus/docs/HOO/RoadmapToRecovery.pdf

COPING WITH STRESS: http://publichealth.lacounty.gov/media/Coronavirus/docs/help/StrategiesForCoping.pdf

HOW TO COPE WITH LOSS OF A LOVED ONE: http://publichealth.lacounty.gov/media/Coronavirus/docs/help/GuidanceCopingWithLoss.pdf

MANDATORY TRAVEL MANDATE: http://publichealth.lacounty.gov/media/Coronavirus/docs/protocols/Directive_Travel.pdf

SOCIAL DISTANCING: http://publichealth.lacounty.gov/media/Coronavirus/docs/protocols/Reopening_SocialDistancing.pdf

COVID-19 DAILY DATA DASHBOARD (UPDATED DAILY): http://dashboard.publichealth.lacounty.gov/covid19_surveillance_dashboard/ (edited)
First let’s look at what the LA County Health Department defines as “Close Contact” in reference to what is considered action that should be considered for possible transmission: A close contact is anyone at the workplace who was near the person who tested positive while they were infectious:
• Within 6 feet of the person for a total of 15 minutes or more over a 24-hour period, or
• Contact with the person’s body fluids and/or secretions, for example, being coughed or sneezed on, sharing of a drink or food utensils. (I put this here as a reminder that customer interaction is low risk for transmission at The Higher Path because of our protocols and duration of time we have contact with customers. So the higher risk area is our employee to employee transmission which is why we have been overly active to keep COVID out of our shop. We have taken a proactive stance in testing and are far above and beyond any recommendations from the County’s guidelines which are much more reactive than proactive. We require tests from all employees so we can find the asymptomatic members and keep them from unknowingly spreading it to others. )

Here is LA County’s language on testing: Targeted Testing: Targeted testing can be used to assess spread after one or more cases has been identified at a workplace. By testing people who worked or had a connection to the case or cases, an employer can find out how far spread has gone in the workplace. Note that if targeted testing identifies a second case, a new investigation has to be started around the new case to see if there are more areas of spread.

Testing Resources
• Employees with insurance should call their doctor to get tested and then report results to the employer.
• Employees with no insurance or whose doctors cannot provide testing, can visit covid19.lacounty.gov/testing or call 2-1-1 for help finding a free testing site. Results from these tests must be reported to the employer.
• In large workplaces, Employee Health may be able to provide the testing or bring in a private testing company.
• Wherever testing of close contacts occurs, employees must report results to the employer. This allows the employer to carry out additional cycles of contact identification, quarantine and testing if a close contact of the original case tests positive.

Role of Targeted Testing: It is important to know what targeted testing can and cannot do and how it should affect case management. Targeted testing may help: Identify asymptomatic COVID-positive employees among those who are known or believed to have had contact with a case so that further spread can be limited or avoided. Targeted testing does NOT: Get rid of the need to investigate to see who has had contact with a case so that close contacts can be quarantined. Give an exact picture of who was infected by the case. Testing tells you about a single point in time. A person may test negative a few days after having close contact with a case and become ill on day 5 or 6 after contact. This means any close contacts will need to quarantine for the full 10-day period plus monitor their health while following precautions (wearing a mask, physical distancing, and hand washing) for 4 more days even if their test is negative.

If a sick employee who is sent home with a fever or other symptoms that could be COVID-19, who tests negative on a COVID-19 test or is told by their doctor that they do not have COVID-19, may return to work 24 hours after their fever has gone away without the use of fever-reducing medications and their symptoms have improved. If they fail to get tested or be seen by a doctor, they must stay home in isolation for at least 10 full days from the start of their symptoms and 24 hours after they are fever-free without fever-reducing medications and their symptoms have improved. If they are still sick on Day 10, they must continue to stay home under their symptoms have improved and they have been fever-free for 24 hours without the help of any fever-reducing medication. Cases can return to work after their isolation ends. Contacts and people who have traveled may return after their quarantine ends as long as no symptoms developed while they were out. Staff who have completed the required isolation or quarantine period can return to work and resume usual activities. A letter from Public Health or a negative COVID-19 test is not needed for staff to return to work.

So, The Higher Path is requiring two negative COVID tests 5 days apart to return to work so we can catch the contagious period from a possible Close Contact of someone positive. This two test system or a 10day isolation and 24hours since your last fever of 100.4 or higher can get you back to work safely for others. This is a more restrictive position than the state and county recommend but we feel we are doing more to protect our family. We are always open to new information so we can adapt again if our current policies are not in alignment with accepted government changes to COVID guidelines.

LA County’s Conclusion for workplace guidelines:

Summary With broad community spread of COVID-19, employers should act as if everyone in the workplace could be infected with COVID-19 and take responsibility for avoiding spread. This means ensuring that everyone wears a face covering and that employees keep at least 6 feet apart. The number of people in the workplace should be limited and cleaning and hand hygiene must be followed. Contact LAC DPH to manage clusters when they occur. Targeted testing of asymptomatic close contacts in the workplace is a recommended tool for employers to use to assess if additional workplace exposures may have occurred. When we closed The Higher Path down for 5 days over the new year it was an attempt to catch up with testing to see who could be able to work moving forward. It was important that the most critical managers that hold keys and leadership roles at the shop were tested so we could reopen. There are no requirements from any government agency that would require us to shut down, but we wanted to understand where the positive tests are coming from and so we could better understand the movements of the staff outside of work. We see that risky behavior in social gatherings has not concluded outside work. This is why we are asking that we hold each other accountable because it is not the job or the responsibility of an employer to monitor this outside personal behavior. We have been looking at your public social media accounts and have tried to move employees around that we have seen outside in the world acting less than responsible to working in less contact positions at work or have asked for a more recent test result to counter their risky behavior. I have discussed and offered The Higher Path’s protocols to different government agencies, labor unions, and the Governor’s office in an effort to better lead this cannabis industry with the best business practices and the response to our efforts were applauded by all for doing more than even some of the largest grocery stores in the state. So even with our limited resources compared to national grocery store chains we are performing above all expectations. We are asking that we all stay together and do a better job of protecting each other by following the stay at home orders and stay in your home bubble so we don’t add risk to these stressful times. 

Here are the LA County’s Workplace Guidelines:Workplace Prevention
The best way to avoid spread is to assure that everyone in the workplace follows basic rules for prevention:
• Physical distancing (employees, customers, and visitors all keep at least 6 feet away from each other, even when having conversations)
• Required face coverings for all employees, customers and visitors
• Promotion of frequent hand washing (this means restrooms must have enough soap, paper towels and other supplies) and employees must have time for handwashing
• Regular cleaning and disinfecting of surfaces that are touched often
• Making sure HVAC systems are in good working order and increasing flow, where possible. (See guidance on ventilation for more info.)
• Sick leave policies that allow employees to stay home when sick and to care for a sick household member(s) without risk of job loss or reduced hours. Make sure employees know about these policies.
• Symptom checks before employees enter the workplace.

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